Frequently Asked Questions
Everything you need to know about shopping at Rachel Comey.
What is your return policy for online orders?
We accept returns on full-priced items within 14 days of the delivery date. Items must be in their original condition, unworn, and with all tags attached. Please note that all sale items are final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your destination and the weight of the items in your order.
How do I determine the right size for me?
Each product page includes a specific size guide and fit notes. Since Rachel Comey silhouettes vary from oversized to tailored, we recommend checking the 'Fit' section or contacting our customer care team for personalized advice.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. If you need to change or cancel an order, please contact us immediately. Once an order has reached the shipping stage, we are unable to make further modifications.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Shop Pay installments.
How should I care for my Rachel Comey footwear and apparel?
To preserve the longevity of your pieces, we recommend following the specific care instructions on the internal garment tag. For leather footwear, avoid prolonged exposure to moisture and use a high-quality leather conditioner as needed.